Update on site outage
First and foremost, we are really sorry about the site being down this week. We are going to add a month to every paying customers activation period. And if you were in a trial period this month, we will extend the trial an additional month.
What happened: Our web host provider made a change on the server and platform that our site is on this past weekend. The change which would be ‘invisible’ obviously caused a lot of pain. Not only was our site down but our developer was unable to even login to the site to try and troubleshoot.
What are we going to do: This is the second time we have had an outage based on our provider so we are going to look for an alternative provider if we can find one that is more reliable. If we stay with this provider, there are still some options we can take technically to try and minimize this from happening.
This was especially troubling this week as we were unable to get a message out to you all about the problem, so we are going to make some changes there to, so that if the site it down we can still let you all know the status.
As always, thanks so much for you support.
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