Day one of launch
Wow. And thank you. And wow again. The response today (1/7/09) has been amazing. In the first 2 hours we had twenty people signing up. But what has been the greatest part is how terrific you all have been. Within the first hour I was getting emails of encouragement, very constructive critiques and wishlists, and people were using our suggestions page (powered by uservoice, a great service.) What a wonderful niche to be working in with people as kind and encouraging as all of you.
Here’s the assessment of today, Clint Eastwood, spaghetti western-style:
The good: We had more people sign-up than we imagined. I’m not talking thousands or anything, but with no marketing, no advertising, just a blog post, twitter, and a couple forums, we got a great response and as of 3:00am the number keeps growing. The suggestions page has been used and people are emailing support, we even had people comment on this blog which is fantastic. I am proud that we tackled a couple major bugs that came up, and that we knocked out 4 requests by people today, ways to make the tool easier to use.
The bad: The forums don’t seem to be used, and I imagine it’s because it is easier to email or use the suggestion page. So I’m not surprised, and it is just day 1, but it validates what I’ve been thinking, forums are an area ripe for innovation and improvement. And, while I know it’s in BETA and it was our first day, it’s always disappointing to have bugs.
The ugly: The sign-up was down for a while. The great thing is the people who had a problem emailed or commented on the blog, and they stuck with us and signed up once it was working. That was it for ugly, it was a fun day.
I’m going to try to post several times a week with status updates, feature comments, or explanations about the product if I am seeing consistent feedback or questions.
Thanks again to everyone.
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Thanks you, thank you, thank you for doing this! I’ve had huge problems with a lesson planning/hour tracking program I paid for last year. It just wouldn’t work on my Mac no matter what. I’ve hunted around for ANYTHING I could use on my Mac. Someone gave me your link today and I’m so glad!!
Thanks for doing this!